Will the same cleaner visit my home every week?

Yes. The cleaner, who maintains your home will not be replaced, unless you request such change.

If your cleaning operative is sick or is having a vacation, we will provide a replacement. You could also wait until your cleaner is back, but if you prefer so, please let us know by phone.

I have moved to a new address. Can my regular cleaner come to my new address?

It is possible, but depends on the area you are moving to. If the cleaning operative lives too far away, it might get difficult for her/him to travel so long distances. Traffic problems and might occur delays. So sometimes it is better to send you another cleaner.

Could you send a cleaner for an hour per cleaning visit?

Unfortunately not. 3 hours per cleaning visit is our minimum. In case you book 4 hours or more per week, it is possible to spread them to 2 or more cleaning visits, each of them not be less than 2 hours.

Is it possible to book a cleaner for my place for only one visit per month?

Yes. But it is difficult to guarantee that the same cleaner will come to your place every month. We first allocate our cleaners to clients, who use weekly/fortnightly service, so the cleaner, who came to your place the previous month, might be busy this month.

Do you offer some guarantees of your service?

We observe strict control. We strictly check the history of each candidate and require his references. Our detailed vetting procedure includes proof of identity (by passport, UK driving license), address proof (bank statement; 2 utility bills), proof of immigration status (visa; work permit), proof of experience (at least 3 references from previous customers or employers) etc.

In order to enhance the qualification of our employees we organise extensive training procedures.

How do you insure your services?

Our comprehensive public liability insurance could cover eventual damages to your property caused by our cleaning operatives up to 1 million pounds. It also covers key loss and theft. There is a £50.00 excess on all claims.

What is your working time?

Our phone operators are available 7 days a week from 9.00 till 17.00. You could contact us also by sending an e-mail or leaving a voice message 24/7. Our consultants will call you back as soon as possible.

Our cleaning operatives also work from Monday to Sunday between 07.00 and 19.00 (including the national holidays).

Are there some extra fees or agency charges?

We have no agency commission or fee, hidden charges, costs or monthly/yearly fee. The prices we offer are fixed per hour or per property.

The prices are subject to VAT.

What payment methods do you accept?

We require a fortnightly or weekly standing order payment. We accept Mastercard, Visa, Delta, Solo and Switch.

Can your operative clean my place while I am away?

Yes. 90% of our cleaners hold keys for the homes of our clients.

Do I have to take care about the cleaning products and equipment?

Yes. It is your obligation to ensure the cleaning materials. If you prefer us to provide the products and equipment, this would be separately charged.

What if I am not entirely satisfied with your service?

The cleaner will redo the service at no additional cost. If you are still not satisfied with the final results we could replace your operative.

How long would it take for you to arrange the service?

In most of the cases we can set up the cleaning service within 24 hours from the client’s call. If the period is too busy, it might take us another day to find an available cleaner. But it is also possible, if you call us in the morning to find a cleaner even by 18.00 on the same day.